Privacy Policy
RILICO respects your privacy.This Policy explains what information we collect when you visit www.rilico.com ,how we use it,and your rights.Our data practices are straightforward —this is a B2B manufacturer's website,not a consumer data platform.
1.Who We Are
RILICO Global Holdings (Singapore)Pte.Ltd.is a plywood manufacturer headquartered in Singapore (111 Somerset Road,#15-18,Singapore 238164).This Website is an informational and business communications channel only.We do not sell products online or process any payment information on this website.
Privacy questions:info@rilico.com (subject:"Privacy Request").
2.What We Collect &How
We only collect information when you actively provide it,or when it is generated automatically as you use the Website:
Contact form
Your name,email,company,and message —so we can respond to your enquiry.
AI Chat &Voice Assistant
A record of your conversation,which may include transcription or recording,retained for internal follow-up,service improvement,and training purposes.
WhatsApp button
Opens WhatsApp on your device.Conversations are handled by Meta Platforms under their own Privacy Policy.We may retain records of business conversations for follow-up purposes.
Website analytics
Anonymised data on how visitors use the Website —pages viewed, general location,device type.Provided by Google Analytics.This does not identify you personally.
Cookies
See our Cookie Policy at www.rilico.com/Cookie_Policy.html.
3.How We Use Your Information
We use the information we collect only to:
• Respond to your enquiries and follow up on business conversations;
• Understand and improve the Website through anonymised analytics;
• Keep the Website secure;
• Send relevant product updates or business communications to contacts who have provided their details —you can opt out at any time;
• Comply with legal obligations.
We do not share your personal data with third-party advertisers.
4.Third-Party Platforms &Hosting
Some features of this Website involve platforms that operate independently under their own privacy policies.We name them here so you know who is involved:
• Google Analytics (Google LLC)—website usage analytics.See policies.google.com/ privacy
• WhatsApp /Meta (Meta Platforms,Inc.)—contact messaging.See whatsapp.com/legal/ privacy-policy
• AI service provider(s)—powering the AI Chat and Voice Assistants.Details available on request at info@rilico.com
• Website hosting —China visitors:The Website is served to visitors in China via Tencent Cloud infrastructure located within China.Data processed at the server level for Chinese visitors remains on Chinese infrastructure and is subject to Tencent Cloud's terms and applicable Chinese law,including the Cybersecurity Law and Data Security Law.
• Website hosting —all other visitors:The Website is served to visitors outside China via Amazon Web Services (AWS)infrastructure.Data processed at the server level is subject to AWS's terms and privacy policy.AWS maintains standard data protection certifications including ISO 27001.
RILICO does not control these platforms'data practices.
5.How Long We Keep Your Data
We keep personal information only for as long as it is reasonably needed for the purpose it was collected —for example,to respond to your enquiry and maintain a reasonable record of that correspondence —after which it is securely deleted or anonymised.If you would like us to delete your information sooner,please contact us and we will do so unless we are legally required to retain it.
6.Data Transfers
RILICO is headquartered in Singapore.How your data is handled depends on where you are located:
• Visitors in China:Your data is processed on Tencent Cloud infrastructure located within China and does not leave China as part of the Website's hosting.It remains subject to Chinese law and Tencent Cloud's terms.
• Visitors outside China:Your data is processed on AWS infrastructure.AWS operates globally with standard data protection certifications.For EU/UK visitors,AWS supports GDPR-compliant data processing agreements.For visitors in other jurisdictions,we take reasonable steps to ensure appropriate protections are in place consistent with applicable law.
Third-party platforms such as Google Analytics and our AI service providers may process data separately,subject to their own transfer safeguards.
7.Your Rights
You have the right to ask what personal data we hold about you,to correct it,to ask us to delete it, and to withdraw any consent you have given.Visitors in the EU/UK,Saudi Arabia,UAE,and China have additional rights under their local laws —including data portability and the right to object to processing —which we will honour on request.
To exercise any right,email info@rilico.com with the subject "Privacy Request".We will respond as promptly as possible and within any timeframe required by your applicable law.
You also have the right to complain to your local data protection authority:
• Singapore:Personal Data Protection Commission (PDPC)—pdpc.gov.sg
• EU /UK:Your national authority or the UK ICO —ico.org.uk
• Saudi Arabia:SDAIA —sdaia.gov.sa
• UAE:UAE Data Office —uaedataoffice.gov.ae
• China:Cyberspace Administration of China (CAC)—cac.gov.cn
8.Security &General
We use standard security measures —encrypted connections,access controls,and data protection obligations with service providers —to protect your information.No internet system is entirely secure,but we take reasonable precautions.
This Website is intended for business audiences.We do not knowingly collect data from anyone under 18.
9.Updates &Contact
We may update this Policy when our practices change or when laws require it.The effective date at the top will always reflect the current version.
Email：info@rilico.com (subject:"Privacy Request")
Address：RILICO Global Holdings (Singapore)Pte.Ltd. 111 Somerset Road,#15-18,Singapore 238164